0% Leadership Qualities Assessment Quiz 1 / 20 Category: Customer Focus 1. When a customer complaint arises, you: Delegate it to the customer service team Offer compensation immediately Ignore it unless it's a major issue Address it promptly and personally 2 / 20 Category: Customer Focus 2. How do you gather customer feedback? Via third-party reviews I don't actively seek feedback Through regular surveys By direct communication 3 / 20 Category: Customer Focus 3. How do you handle negative online reviews? Ignore them Contact the reviewer privately Remove them if possible Respond and address the issue publicly 4 / 20 Category: Customer Focus 4. What is your approach to building customer relationships? Offering loyalty programs I don't focus on relationship building Regular follow-ups and check-ins Focus on new customer acquisition 5 / 20 Category: Customer Focus 5. How do you ensure customer satisfaction? By offering personalized solutions Through competitive pricing By maintaining consistent quality I rely on the product to speak for itself 6 / 20 Category: Employee Engagement 6. How do you prefer to recognize employee achievements? Publicly in team meetings With monetary rewards Privately through one-on-one feedback I don't prioritize recognition 7 / 20 Category: Employee Engagement 7. How often do you seek feedback from your team? Occasionally, when issues arise Never, I don't find it necessary Regularly through surveys or meetings Rarely, only during performance reviews 8 / 20 Category: Employee Engagement 8. When an employee presents a new idea, you Dismiss it without consideration Evaluate it based on current priorities Immediately implement it Encourage them to explore it further 9 / 20 Category: Employee Engagement 9. What is your approach to employee development? Offer mentorship programs Encourage self-directed learning Provide regular training opportunities Focus on immediate task completion 10 / 20 Category: Employee Engagement 10. How do you handle team conflicts Let them resolve it themselves Ignore it unless it escalates Take sides based on the situation Mediate to find a resolution 11 / 20 Category: Personal Leadership Traits 11. What is your leadership style? Autocratic - make decisions independently Laissez-faire - give freedom to the team Transformational - focus on change and innovation Democratic - involve team in decision-making 12 / 20 Category: Personal Leadership Traits 12. How do you inspire your team? Provide motivational talks Lead by example I don't focus on inspiration Set challenging but achievable goals 13 / 20 Category: Personal Leadership Traits 13. How do you handle stress and pressure? Work longer hours to catch up Delegate tasks to manage workload I struggle to manage stress Practice mindfulness and relaxation techniques 14 / 20 Category: Personal Leadership Traits 14. What is your approach to continuous learning? Read books and articles I don't prioritize continuous learning Learn from experiences and peers Enroll in courses and workshops 15 / 20 Category: Personal Leadership Traits 15. How do you handle failure? I find it difficult to recover from failure Blame external factors Analyse and learn from it Move on quickly without dwelling 16 / 20 Category: Strategic Thinking 16. How do you prioritize tasks and projects? Based on strategic goals I handle tasks as they come According to available resources By urgency and deadlines 17 / 20 Category: Strategic Thinking 17. How do you measure the success of a project? Through team satisfaction Financial performance only By meeting objectives and KPIs Based on customer feedback 18 / 20 Category: Strategic Thinking 18. What is your approach to risk management? Take calculated risks for growth Avoid risks whenever possible Identify and mitigate potential risks Deal with issues as they arise 19 / 20 Category: Strategic Thinking 19. When facing a major decision, you: Analyse data and consult with the team Delay until more information is available Trust your intuition Seek external opinions 20 / 20 Category: Strategic Thinking 20. How do you keep up with industry trends? Network with peers Attend conferences and webinars I don't actively follow trends Read industry publications Just One More Step! Please share your details to unlock your results! Restart quiz Quick Links Home Our Background Services Testimonials Blog Contact Contact (0116) 319 2029 enquiries@hitleadership.co.uk FollowFollowFollowFollow Copyright © 2025H.I.T Leadership Ltd. All rights reserved.
