0% Leadership Qualities Assessment Quiz 1 / 20 Category: Customer Focus 1. When a customer complaint arises, you: Address it promptly and personally Offer compensation immediately Ignore it unless it's a major issue Delegate it to the customer service team 2 / 20 Category: Customer Focus 2. How do you ensure customer satisfaction? Through competitive pricing I rely on the product to speak for itself By offering personalized solutions By maintaining consistent quality 3 / 20 Category: Customer Focus 3. How do you handle negative online reviews? Contact the reviewer privately Remove them if possible Respond and address the issue publicly Ignore them 4 / 20 Category: Customer Focus 4. What is your approach to building customer relationships? Regular follow-ups and check-ins I don't focus on relationship building Focus on new customer acquisition Offering loyalty programs 5 / 20 Category: Customer Focus 5. How do you gather customer feedback? I don't actively seek feedback Through regular surveys Via third-party reviews By direct communication 6 / 20 Category: Employee Engagement 6. How do you prefer to recognize employee achievements? Privately through one-on-one feedback I don't prioritize recognition With monetary rewards Publicly in team meetings 7 / 20 Category: Employee Engagement 7. What is your approach to employee development? Provide regular training opportunities Offer mentorship programs Focus on immediate task completion Encourage self-directed learning 8 / 20 Category: Employee Engagement 8. When an employee presents a new idea, you Encourage them to explore it further Evaluate it based on current priorities Immediately implement it Dismiss it without consideration 9 / 20 Category: Employee Engagement 9. How often do you seek feedback from your team? Regularly through surveys or meetings Occasionally, when issues arise Never, I don't find it necessary Rarely, only during performance reviews 10 / 20 Category: Employee Engagement 10. How do you handle team conflicts Ignore it unless it escalates Mediate to find a resolution Take sides based on the situation Let them resolve it themselves 11 / 20 Category: Strategic Thinking 11. How do you measure the success of a project? Financial performance only By meeting objectives and KPIs Through team satisfaction Based on customer feedback 12 / 20 Category: Strategic Thinking 12. How do you keep up with industry trends? Network with peers Attend conferences and webinars Read industry publications I don't actively follow trends 13 / 20 Category: Strategic Thinking 13. How do you prioritize tasks and projects? Based on strategic goals According to available resources By urgency and deadlines I handle tasks as they come 14 / 20 Category: Strategic Thinking 14. What is your approach to risk management? Identify and mitigate potential risks Avoid risks whenever possible Deal with issues as they arise Take calculated risks for growth 15 / 20 Category: Strategic Thinking 15. When facing a major decision, you: Analyse data and consult with the team Trust your intuition Seek external opinions Delay until more information is available 16 / 20 Category: Personal Leadership Traits 16. What is your leadership style? Democratic - involve team in decision-making Autocratic - make decisions independently Laissez-faire - give freedom to the team Transformational - focus on change and innovation 17 / 20 Category: Personal Leadership Traits 17. How do you handle stress and pressure? Delegate tasks to manage workload Practice mindfulness and relaxation techniques I struggle to manage stress Work longer hours to catch up 18 / 20 Category: Personal Leadership Traits 18. How do you handle failure? I find it difficult to recover from failure Analyse and learn from it Blame external factors Move on quickly without dwelling 19 / 20 Category: Personal Leadership Traits 19. How do you inspire your team? Lead by example I don't focus on inspiration Provide motivational talks Set challenging but achievable goals 20 / 20 Category: Personal Leadership Traits 20. What is your approach to continuous learning? Learn from experiences and peers Read books and articles Enroll in courses and workshops I don't prioritize continuous learning Just One More Step! Please share your details to unlock your results! Restart quiz Quick Links Home Our Background Services Testimonials Blog Contact Contact (0116) 319 2029 enquiries@hitleadership.co.uk FollowFollowFollowFollow Copyright © 2025H.I.T Leadership Ltd. All rights reserved.
