Frequently Asked Questions
Services Offered
Q: What services does HIT Leadership provide?
A: HIT Leadership specialises in four key areas: leadership engagement, employee engagement, customer engagement, and mental resilience. We offer tailored consultancy and training services to help organisations create thriving environments for both employees and customers.
Q: How can HIT Leadership help my company?
A: We work with you to identify areas for improvement in your organisation’s leadership, employee satisfaction, and customer experience. Through our expertise, we develop strategies to enhance productivity, boost morale, and create a positive work culture that translates into better customer experiences.
Pricing and Packages
Q: How much do HIT Leadership's services cost?
A: Our pricing is tailored to each client’s specific needs and the scope of the project. We offer flexible packages designed to accommodate various budgets and organisational sizes. For a personalized quote, please contact us directly through our website or email.
Q: Do you offer any free resources?
A: Yes! We offer a free guide titled “Unlocking Peak Performance: The 6 Ps of Productivity” which you can download from our website. This guide provides valuable insights into improving productivity within your organisation.
Marc Rowley’s Experience
Q: Who is Marc Rowley?
A: Marc Rowley is the founder of HIT Leadership, with over 30 years of experience in customer service and team leadership. He holds an MSc in Leadership and Management and is passionate about creating healthy work environments where employees and customers can thrive.
Q: What qualifications does Marc Rowley have?
A: Marc holds an MSc in Leadership and Management, bringing academic rigor to his extensive practical experience. He’s also actively involved in community activities, serving as an Independent Visitor for Leicestershire City Council and a Director of The People’s Buddhi CIC.
Company Values and Approach
Q: What are HIT Leadership's core values?
A: Our core values include honesty, integrity, transparency, empathy, nurturing, inspiration, rewarding, listening, challenging, and simplicity. These values guide every aspect of our work and interactions with clients.
Q: How does HIT Leadership approach consultancy projects?
A: We take a holistic approach, considering all aspects of your organisation. We start by listening to understand your unique challenges, then develop tailored strategies that align with your company’s goals and values. Our approach is always collaborative, ensuring that solutions are practical and sustainable for your specific context.
Expected Outcomes and Benefits
Q: What results can I expect from working with HIT Leadership?
A: While outcomes can vary depending on your specific situation, our clients typically experience improved employee engagement, enhanced leadership effectiveness, increased productivity, and better customer satisfaction. We aim to create lasting positive changes in your organization’s culture and performance.
Q: How long does it take to see results?
A: The timeline for results can vary based on the complexity of the challenges and the size of your organisation. However, many clients report seeing positive changes in employee morale and productivity within the first few months of implementing our strategies. Long-term, sustainable results typically become evident over 6-12 months.
Ready to Transform Your Business?
Take the first step towards unlocking your business’s full potential. Contact us today to explore how our Business Strategy Consulting services can propel your organisation towards new heights of success.