0% Leadership Qualities Assessment Quiz 1 / 20 Category: Customer Focus 1. How do you handle negative online reviews? Contact the reviewer privately Ignore them Respond and address the issue publicly Remove them if possible 2 / 20 Category: Customer Focus 2. What is your approach to building customer relationships? Regular follow-ups and check-ins Offering loyalty programs I don't focus on relationship building Focus on new customer acquisition 3 / 20 Category: Customer Focus 3. How do you ensure customer satisfaction? By offering personalized solutions I rely on the product to speak for itself By maintaining consistent quality Through competitive pricing 4 / 20 Category: Customer Focus 4. When a customer complaint arises, you: Ignore it unless it's a major issue Address it promptly and personally Offer compensation immediately Delegate it to the customer service team 5 / 20 Category: Customer Focus 5. How do you gather customer feedback? Via third-party reviews Through regular surveys By direct communication I don't actively seek feedback 6 / 20 Category: Personal Leadership Traits 6. How do you handle stress and pressure? Work longer hours to catch up Delegate tasks to manage workload I struggle to manage stress Practice mindfulness and relaxation techniques 7 / 20 Category: Personal Leadership Traits 7. How do you inspire your team? Lead by example I don't focus on inspiration Provide motivational talks Set challenging but achievable goals 8 / 20 Category: Personal Leadership Traits 8. What is your leadership style? Autocratic - make decisions independently Democratic - involve team in decision-making Laissez-faire - give freedom to the team Transformational - focus on change and innovation 9 / 20 Category: Personal Leadership Traits 9. What is your approach to continuous learning? I don't prioritize continuous learning Learn from experiences and peers Read books and articles Enroll in courses and workshops 10 / 20 Category: Personal Leadership Traits 10. How do you handle failure? Analyse and learn from it Move on quickly without dwelling I find it difficult to recover from failure Blame external factors 11 / 20 Category: Employee Engagement 11. What is your approach to employee development? Provide regular training opportunities Offer mentorship programs Encourage self-directed learning Focus on immediate task completion 12 / 20 Category: Employee Engagement 12. When an employee presents a new idea, you Encourage them to explore it further Evaluate it based on current priorities Dismiss it without consideration Immediately implement it 13 / 20 Category: Employee Engagement 13. How do you prefer to recognize employee achievements? Privately through one-on-one feedback Publicly in team meetings With monetary rewards I don't prioritize recognition 14 / 20 Category: Employee Engagement 14. How do you handle team conflicts Mediate to find a resolution Ignore it unless it escalates Take sides based on the situation Let them resolve it themselves 15 / 20 Category: Employee Engagement 15. How often do you seek feedback from your team? Never, I don't find it necessary Rarely, only during performance reviews Occasionally, when issues arise Regularly through surveys or meetings 16 / 20 Category: Strategic Thinking 16. How do you prioritize tasks and projects? I handle tasks as they come According to available resources By urgency and deadlines Based on strategic goals 17 / 20 Category: Strategic Thinking 17. How do you measure the success of a project? Based on customer feedback Financial performance only By meeting objectives and KPIs Through team satisfaction 18 / 20 Category: Strategic Thinking 18. How do you keep up with industry trends? I don't actively follow trends Read industry publications Attend conferences and webinars Network with peers 19 / 20 Category: Strategic Thinking 19. When facing a major decision, you: Trust your intuition Delay until more information is available Seek external opinions Analyse data and consult with the team 20 / 20 Category: Strategic Thinking 20. What is your approach to risk management? Identify and mitigate potential risks Deal with issues as they arise Avoid risks whenever possible Take calculated risks for growth Just One More Step! Please share your details to unlock your results! Restart quiz Quick Links Home Our Background Services Testimonials Blog Contact Contact (0116) 319 2029 enquiries@hitleadership.co.uk FollowFollowFollowFollow Copyright © 2024H.I.T Leadership Ltd. All rights reserved.
