0% Leadership Qualities Assessment Quiz 1 / 20 Category: Customer Focus 1. What is your approach to building customer relationships? Focus on new customer acquisition Regular follow-ups and check-ins I don't focus on relationship building Offering loyalty programs 2 / 20 Category: Customer Focus 2. When a customer complaint arises, you: Offer compensation immediately Address it promptly and personally Delegate it to the customer service team Ignore it unless it's a major issue 3 / 20 Category: Customer Focus 3. How do you gather customer feedback? Via third-party reviews I don't actively seek feedback Through regular surveys By direct communication 4 / 20 Category: Customer Focus 4. How do you ensure customer satisfaction? By offering personalized solutions I rely on the product to speak for itself By maintaining consistent quality Through competitive pricing 5 / 20 Category: Customer Focus 5. How do you handle negative online reviews? Ignore them Remove them if possible Contact the reviewer privately Respond and address the issue publicly 6 / 20 Category: Employee Engagement 6. How do you prefer to recognize employee achievements? Publicly in team meetings I don't prioritize recognition With monetary rewards Privately through one-on-one feedback 7 / 20 Category: Employee Engagement 7. What is your approach to employee development? Encourage self-directed learning Focus on immediate task completion Offer mentorship programs Provide regular training opportunities 8 / 20 Category: Employee Engagement 8. When an employee presents a new idea, you Dismiss it without consideration Evaluate it based on current priorities Immediately implement it Encourage them to explore it further 9 / 20 Category: Employee Engagement 9. How often do you seek feedback from your team? Regularly through surveys or meetings Occasionally, when issues arise Rarely, only during performance reviews Never, I don't find it necessary 10 / 20 Category: Employee Engagement 10. How do you handle team conflicts Mediate to find a resolution Take sides based on the situation Ignore it unless it escalates Let them resolve it themselves 11 / 20 Category: Strategic Thinking 11. How do you keep up with industry trends? Read industry publications I don't actively follow trends Network with peers Attend conferences and webinars 12 / 20 Category: Strategic Thinking 12. How do you measure the success of a project? Through team satisfaction Based on customer feedback By meeting objectives and KPIs Financial performance only 13 / 20 Category: Strategic Thinking 13. When facing a major decision, you: Delay until more information is available Analyse data and consult with the team Seek external opinions Trust your intuition 14 / 20 Category: Strategic Thinking 14. How do you prioritize tasks and projects? I handle tasks as they come By urgency and deadlines Based on strategic goals According to available resources 15 / 20 Category: Strategic Thinking 15. What is your approach to risk management? Deal with issues as they arise Take calculated risks for growth Avoid risks whenever possible Identify and mitigate potential risks 16 / 20 Category: Personal Leadership Traits 16. How do you handle stress and pressure? I struggle to manage stress Practice mindfulness and relaxation techniques Work longer hours to catch up Delegate tasks to manage workload 17 / 20 Category: Personal Leadership Traits 17. What is your approach to continuous learning? Read books and articles Learn from experiences and peers I don't prioritize continuous learning Enroll in courses and workshops 18 / 20 Category: Personal Leadership Traits 18. How do you inspire your team? Lead by example Provide motivational talks I don't focus on inspiration Set challenging but achievable goals 19 / 20 Category: Personal Leadership Traits 19. What is your leadership style? Transformational - focus on change and innovation Democratic - involve team in decision-making Laissez-faire - give freedom to the team Autocratic - make decisions independently 20 / 20 Category: Personal Leadership Traits 20. How do you handle failure? I find it difficult to recover from failure Analyse and learn from it Move on quickly without dwelling Blame external factors Just One More Step! Please share your details to unlock your results! Restart quiz Quick Links Home Our Background Services Testimonials Blog Contact Contact (0116) 319 2029 enquiries@hitleadership.co.uk FollowFollowFollowFollow Copyright © 2024H.I.T Leadership Ltd. All rights reserved.
